سؤال قراءة ستيب محلول — فهم التفاصيل (تدريب 5694)

(1) Different companies have different perceptions of quality. Without a common standard of quality. However, customers may be at the mercy of manufacturers and vendors. As the number of companies competing in the world marketplace has increased, so has the seriousness of this problem. To deal with the problem of standardization, the International Organization for Standardization (ISO), a nongovernmental organization with headquarters in Geneva, Switzerland, was created. The ISO is a network of national standards institutes and similar organizations from 161 different countries that is charged with developing standards for quality products and services that are traded throughout the globe. (2) Standardization is achieved through consensus agreements between national delegations representing all the economic stakeholders - suppliers, customers, and often governments. The member organization for the United States is the American National Standards Institute located in Washington, D.C. (3) In 1987, the panel published ISO 9000 (iso is Greek for “equal”, which sets the guidelines for quality procedures that businesses must use to receive certification. Certification by independent auditors and laboratory testing services serves as evidence that a company meets the standards for quality control procedures in design, production processes and product testing. (4) Although certification is not a legal requirement to do business globally, the organization's 161 member countries have approved the ISO standards. In fact, ISO standards are so prevalent around the globe that many customers refuse to do business with non-certified companies. As an added bonus, companies completing the certification process often discover new. cost-efficient ways to improve their existing quality-control programs.