سؤال قراءة ستيب محلول — فهم التفاصيل (تدريب 5792)

(1) The damage you described in your letter dated 7 July has now been inspected. (2) The faults in the wiring appear to have been caused by dripping water from the floor above. The electrical contractor, who installed the wiring in February, tells me that the wall was dry at the time he replaced the old wires. However, we will arrange for repairs to be made and seal off that section. (3) Durafloor is one of the most hardwearing materials of its kind on the market and we were surprised to hear that it had worn away within six months, so we made a closer inspection. We noticed that the floor had been cut into and this seems to have been the result of dragging heavy metal boxes across it. The one-year guarantee we offer on our workmanship is against "normal wear and tear", and the treatment the floor appears to have been subjected to does not fall into this category. I am quite willing to arrange for the surface to be replaced, but we will have to charge you for the materials and work involved. If I may, I would like to suggest that you instruct your staff to use trolleys when shifting heavy containers. (4) I am sorry about the inconvenience you have experienced and will tell the fitters to repair the damage as soon as I have your confirmation that they can begin work.