سؤال قراءة ستيب محلول — فهم التفاصيل (تدريب 6540)

(1) I am writing this letter as a note of appreciation for the outstanding customer service provided by one of your employees a few days ago. I was facing the problem of malware attacks on my Android smartphone. It installed software that I didn’t even download. Mr. Waleed, a junior technician in your Olaya Branch, attended to my needs. He took barely 10 minutes to rectify the problem on my Android phone. His ability to resolve the problem so quickly exceeded my expectations. (2)I would like to commend the prompt service provided by Mr. Waleed. There was no request made to leave the device at the showroom, unlike in other repair shops. He also advised me how to keep the bugs away and downloaded an antivirus program onto my mobile phone at no additional cost! I am pleasantly surprised by the knowledge and skills of your stuff. (3)I would happily recommend your company to anyone who needs a mobile repair service in the future. Keep up the good work. The purpose of the letter is to ………………..